Privacy

We at Apothecare Group Limited (t/a City Care Chemist) are committed to protecting and respecting your privacy.

This Privacy policy sets out the basis on which Apothecare Group (t/a City Care Chemist) (we) will process your personal identifying information (‘Personal Data’) that we collect and receive from and about users of our website (), (together “the Site”) and customers who purchase services and products from us.

We assure you that we do not share your data with anyone unless it is for the sole purpose of safely fulfilling your order or improving our services to you. We do not sell data and never will. Your privacy is and will always be our first priority.

Please only proceed to use our website, purchase products, or use our services once you have understood and are satisfied with the content below.

Every member of our team is committed to delivering only the best possible customer service to you, so you can feel completely safe and confident about the confidential and correct medical advice you receive and treatment for your needs and ailments.

Data Controller and Data Protection Officer

We are registered with the UK Information Commissioner’s Office (ICO) with reference ZA536099.

The Data Protection Officer is responsible for enforcing this privacy notice.

Any concerns, queries, comments, or requests should be addressed to our address above or email info@CityCareChemist.co.uk

What is this policy for?

This policy serves to notify and explain the following:

The nature of the information we collect from or about you
Define the purpose of collecting or obtaining the information from you
Where this information is stored
How the information we store is kept safe and secure
How your information is used
How and to whom your information may be shared and/or disclosed to
Your rights regarding any data we hold about you
What information do we collect from or about you

Customers Confidentiality:

Any medical data may be collected via online forms and questionnaires you complete, telephone consultations, and secure messaging, as well as photo identification assessments.

Your data and any order history are treated with complete confidentiality. No staff member within the business will have access unless they are a health professional, and/or given permission to do so. We never disclose any medical data or personal information unless legally required and permitted to do so.

Your medical data will not be used by us to send you any marketing material unless you give us your consent to use your data for this purpose.

Whom is your data shared with?

In the provision of our service we rely on the support of selected third parties:

Securing access to and from our website
Sending you order-related e-mails and other communications
Storing your personal medical data in a secure manner
Our trained staff to deliver the service
Our payment provider to ensure we are able to securely take payment for our services and products
Our laboratory services provider (The Doctors Laboratory) to provide laboratory testing services to you.
Royal Mail or UPS to deliver your item to you
Selected third parties to send you marketing e-mails.

Policy Changes

Any amendments to this Privacy Policy made will be visible on this page. Substantial changes will be notified by e-mail.

Complaints

Should you wish to make a complaint about the collection or use of your personal data, you can contact us any time, and we would be happy to come to a resolution.

You have right to raise a complaint with the Information Commissioners Office (ICO), the regulatory body overseeing data protection law within the United Kingdom. If you wish to raise the complaint, please visit the ICO website and follow their complaint process.

Contacting Us

Should you have any concerns relating to this Privacy Policy, please feel free to contact us and we will do our best to answer any questions you may have:

Privacy Policy